Last updated: 11 November 2026
Processing time
Orders are packed by hand and leave the studio within 1–2 business days. Orders placed after 2pm on a Friday, or at the weekend, are processed on the next business day. You will get a dispatch email with tracking as soon as the parcel is handed over.
Delivery estimates
- United States — 3 to 7 business days after dispatch.
- Canada — 5 to 10 business days after dispatch.
- United Kingdom and European Union — 7 to 14 business days after dispatch.
- Rest of world — 10 to 21 business days after dispatch.
These are estimates from the carrier, not guarantees. Customs inspection can add time and is outside our control.
Shipping cost
Shipping is calculated at checkout from the destination and the weight of your order. The exact amount is shown before you pay — we do not add charges after the fact.
Where we ship
We ship worldwide. If your country does not appear at checkout, write to [SUPPORT EMAIL] and we will check whether we can reach you.
Tracking
Every order is sent with tracking. The number is in your dispatch email and in your account under Orders. If tracking has not updated for more than 7 business days, contact us and we will open a case with the carrier.
Duties and import taxes
Orders shipped outside the United States may attract import duty or tax charged by your customs authority. These charges are the recipient’s responsibility and are not collected by us. Refused parcels that come back to us are refunded minus the original shipping cost and any return fee charged by the carrier.
Lost, delayed or damaged parcels
If a parcel is lost or damaged in transit, tell us within 30 days of the dispatch date. We will open a carrier claim and either resend the item or refund you. Please keep the packaging and take photographs of any damage — the carrier requires them.
Wrong address
Check your address at checkout. If a parcel is returned to us because the address was incomplete or nobody collected it, we will contact you to arrange redelivery; the second shipping cost is yours. If you spot an error after ordering, email us immediately — we can usually change the label before dispatch.
Packaging
Every order ships in a recyclable outer box with the piece in a cotton pouch and a care card. Gift notes can be added at checkout at no cost.
Contact
Shipping questions: [SUPPORT EMAIL].