Last updated: 11 November 2026
The short version
- 30 days from delivery to change your mind.
- Unworn, in original packaging, with any tags attached.
- Earrings cannot be returned for hygiene reasons, unless faulty.
- Return shipping is paid by you unless the item was faulty or we sent the wrong thing.
- Refunds are issued within 5 business days of the return arriving back with us.
1. How long you have
You can start a return within 30 days of receiving your order. We need the item back within 14 days of you telling us, otherwise we may treat the return as closed.
2. Condition the item must be in
The piece must come back unworn and in a resalable state:
- no signs of wear — scratches, stretched links, makeup or perfume residue;
- in its original pouch or box, with any tag or hygiene seal intact;
- with the packing slip or your order number inside.
We inspect every return. If an item arrives worn, damaged by the customer, or missing its packaging, we may refuse the refund or deduct the loss in value.
3. What cannot be returned
- Earrings — for hygiene reasons, once the sealed packaging has been opened. This does not apply if the earrings are faulty.
- Personalised or engraved pieces — made to your specification.
- Gift cards.
- Items marked final sale at the time of purchase.
Your statutory rights are unaffected: if an item is faulty, not as described, or not of satisfactory quality, you may return it regardless of the exclusions above.
4. How to start a return
Email [SUPPORT EMAIL] with your order number and the reason for the return. We will reply with return instructions. Please do not send an item back before you have them — unannounced parcels are difficult to match to an order.
5. Who pays return shipping
You do, unless the item was faulty, damaged in transit, or not what you ordered. In those cases we will send a prepaid label or reimburse a reasonable shipping cost.
Return shipping is at your risk until it reaches us — use a tracked service and keep the receipt.
6. When you get your money back
We refund to the original payment method within 5 business days of the return arriving and passing inspection. Your bank may take a further 3–10 business days to show the credit. Shipping costs are refunded only when the return is our fault.
7. Damaged or wrong item
Tell us within 7 days of delivery, with a photograph of the item and the packaging. We will replace it, repair it, or refund it — your choice — and cover the shipping both ways.
8. Exchanges
We do not run a separate exchange process. Return the item for a refund and place a new order — this is faster than a swap and gets you the piece you want before it sells out.
9. Faulty items after the return window
Every piece carries a 12-month warranty against manufacturing defects — a failed clasp, a broken link, a stone that comes loose from its setting. Normal wear, tarnish from contact with perfume or chlorine, and accidental damage are not manufacturing defects. Write to us and we will assess it.
10. Statutory rights
This policy sits alongside your statutory rights as a consumer, not instead of them. Where the law of your country gives you a longer period or a stronger remedy, that law applies.
11. Contact
Returns and warranty: [SUPPORT EMAIL].